Cylinder & Key Systems FAQs

Cylinder & Key Systems FAQs

How often do SARGENT cylinders need lubrication?

Lubrication is recommended at least once a year for standard applications. Multiple lubrications may be necessary for high use doors or doors subject to outside elements such as rain, snow, and wind.

What lubricant is recommended for SARGENT cylinders?

Depending on the cylinder we recommend:

Conventional and XC cylinders - ASSA Lube SARGENT (part number: 18-0070)

Signature and Degree - Fluid Film (available at most big box DIY stores)

Keso - Powdered Graphite

How do I find the SARGENT key system registration number for my key system?

All master level keys are stamped with the registration and key set number.

When expanding an existing key system, how do I order the next available key sets?

Contact SARGENT Key Records department at 1-800-727-5477 and be sure to have the system registration number available.

With the 21- construction key option how do I void out the construction feature when turning the building over to the owner?

Step 1: Insert change key in the cylinder

Step 2: Turn the change key clockwise in order to allow the inner ball bearings to fall into place

Step 3: Turn the change key back to position for extraction

Step 4: Insert construction key and ensure it no longer rotates and is now void

How do I obtain a bitting list for my key system?

Contact SARGENT Key Records department at 1-800-727-5477 and be sure to have the system registration number available.

How can I order key blanks?

Most key blanks are available through our TurboShip program, and usually ship within 1-week of order. Key blanks are sold in boxes of 50. 6-pin keys are also offered using our standard order form.

How do you recommend cutting SARGENT keys?

We always recommend cutting by code never by punch.                                          


Please contact these manufacturers directly for pricing and availability: 

Do you offer any competitor SFIC keyways/cylinders?

We offer the most common SFIC cylinders in 6-pin and 7-pin, including Schlage C and E keyways, for conventional cylinders. Please refer to the individual product catalogs for availability. 

Are control keys supplied standard with small or large format interchangeable cores?

No. Control keys always need to be ordered separately if required.

What keys are supplied with hardware when ordered with construction cores?

Products ordered with construction cores are supplied with 1 control key and 6 construction masters.  These keys are shipped separately from the hardware.

Do you offer cylinder pinning or master keying classes?

Yes. All virtual and in-person classes are available through Assa Abloy Academy.

Check out the classes here

What collars are supplied with hardware ordered less cylinder (LC)?

All product orders that require the use of a mortise cylinder, are provided with collars that fit 1-1/8” cylinders. 

If cylinders of other lengths are used, additional collars will be needed. Consult catalogs/parts books for collar options, to be ordered separately.